FAQ
What sets Super Accelerator apart from other accelerators on the market?
Super Accelerator differs fundamentally from traditional accelerators in its underlying protocol. While most accelerators still use IPsec or IKEv2, Super Accelerator fully employs the WireGuard protocol, which consists of only 4000 lines of code (compared to IPsec's over 600,000 lines), providing a 3-5 times increase in transmission speed and significantly reducing battery consumption. Moreover, Super Accelerator's zero-log policy has been audited by Cure53, with a fully transparent report ensuring that we deliver speed and security.
What operating systems and devices does Super Accelerator support?
Super Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Super Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing you to protect all connected devices with a single setup.
How can I get a refund if I'm not satisfied with Super Accelerator?
Super Accelerator offers a 30-day unconditional refund guarantee. If you're unsatisfied with the service within 30 days of purchase, simply reach out to our support team via live chat or email at support@vpnjs.net to request a full refund without needing to provide a reason. Refunds are typically processed within 1-3 business days back to your original payment account.
What is the actual connection speed I can expect with Super Accelerator?
Super Accelerator has deployed over 3000 high-speed server nodes globally, and test results show that average latency when connecting to Asia-Pacific nodes is below 30ms, with connections to North American nodes averaging 80-120ms and download speeds stabilizing above 500Mbps on gigabit broadband. Thanks to the efficient WireGuard protocol, Super Accelerator maintains stable and smooth connections even in complex network environments.
What does Super Accelerator's zero-log policy entail?
Super Accelerator's zero-log policy covers all aspects: it does not record your original IP address, connection timestamps, visited websites or domains, DNS queries, or traffic bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously examined by the internationally recognized security auditing body Cure53, and the complete audit report is available on the Super Accelerator official website.
How do I configure Super Accelerator on my router?
Super Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, and others. Configuration steps typically include: 1) log into your router management interface; 2) navigate to the acceleration client settings; 3) import the configuration file provided by Super Accelerator; 4) enter your Super Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install a client on each device.
Can Super Accelerator be used to watch streaming content?
Yes, Super Accelerator has specifically optimized streaming connection performance. Our high-speed nodes can seamlessly stream 4K Ultra HD video content. Super Accelerator regularly updates its server IP pool to ensure stable streaming access. However, please note that Super Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using Super Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Super Accelerator has minimal impact on internet speeds. In most cases, speed loss is under 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using Super Accelerator may even improve speeds, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Does Super Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of Super Accelerator supports up to 6 simultaneous device connections, while the Flagship version supports up to 10 devices. This means you can use accelerator protection across your phone, computer, tablet, smart TV, and more without extra fees. For additional device protection, it's recommended to configure Super Accelerator on your router, which secures all connected devices in one setup.
How does Super Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for data theft. Once connected to Super Accelerator, all your internet traffic passes through an AES-256 encrypted connection, preventing anyone on the same WiFi network from performing man-in-the-middle attacks or sniffing your data. Super Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, it will automatically activate accelerator protection.
Has Super Accelerator's zero-log policy been verified by a third party?
Yes, Super Accelerator's zero-log policy has been independently reviewed by the internationally recognized security auditing firm Cure53. The audit team conducted a comprehensive examination of Super Accelerator's server infrastructure, codebase, and operational procedures, confirming that Super Accelerator does not log any identifiable user data. The complete audit report is publicly accessible on Super Accelerator's official website.
Does Super Accelerator support Linux systems?
Yes, Super Accelerator provides a native Linux command-line client that supports Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and other major distributions. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports the WireGuard protocol, split routing, and Kill Switch features.
Does Super Accelerator offer static IP addresses?
Yes, the Flagship version of Super Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services needing a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. Static IPs are exclusively assigned to you and not shared with other users.
How can I ensure that Super Accelerator is not leaking my IP address?
Super Accelerator incorporates comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; IPv6 leak protection safeguards IPv6 traffic as well. You can use the built-in leak testing tool in the Super Accelerator client or check third-party testing sites to verify your protection status.
Can Super Accelerator handle internet interference?
Super Accelerator's self-developed obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively overcoming deep packet inspection (DPI) techniques. In highly restricted network environments, Super Accelerator's obfuscation mode can help users break free from blocks and restore access to the free internet. However, please note that Super Accelerator advocates responsible accelerator usage and compliance with local laws and regulations.
What payment methods does Super Accelerator support?
Super Accelerator supports a variety of secure payment methods: Visa/Mastercard credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can offer extra anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information is secure.
In which regions does Super Accelerator have servers?
Super Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. Key coverage areas include: North America (over 30 cities in the USA, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Super Accelerator offer browser extensions?
Yes, Super Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions run lightweight and only encrypt traffic within the browser (not affecting other applications). They are especially useful for quickly switching IP locations, such as for cross-border shopping and price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Super Accelerator's customer support team?
Super Accelerator provides multiple customer support channels: 1) 24/7 live chat—visit Super Accelerator's official website to chat with support in real-time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically replied to within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our support team provides bilingual service in Chinese and English.
How does Super Accelerator's ad blocking feature work?
Super Accelerator's Lightning and Flagship versions come with built-in ad-blocking and protection against malicious sites. This function operates at the DNS level, preventing the loading of tracking ads, malicious domain names, and phishing websites by maintaining a blacklist of over 1 million rules. This method is more efficient than traditional browser ad-blocking plugins, as it stops unwanted connection requests at the network level.